Privacy Policy

As SUMRA, we attach great importance to the privacy of our customers and the protection of their personal data. All information you share when you visit our website www.sumra.com.tr or make a purchase is processed, stored, and protected in accordance with the Personal Data Protection Law (KVKK) No. 6698 and relevant legislation.

1. Data Controller

The data controller within the scope of this Privacy Policy is:

SUMRA
Sümeyra Mintaç Alpoğlu
Address: Kumbaşı Mah. 30 Sk. No 4/A D:10 Altınordu / ORDU
E-mail: info@sumra.com.tr
Phone: 0850 305 01 63

2. What Data Do We Collect?

When you perform a transaction through our website, the following personal data may be collected:

Name, surname
Phone number
E-mail address
Delivery and billing address
Payment information (transmitted encrypted via Shopify and the payment provider)
IP address, device information, cookie data (visit and transaction history)

3. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

Receiving, processing, and ensuring the delivery of orders
Providing customer support services
Invoicing processes
Fulfilling legal obligations
Improving website user experience
Sending promotional, campaign, and informational communications (if you have given consent)

4. Data Retention Period

Your personal data is stored for the periods stipulated in the relevant legislation or for the duration required by the purpose of processing. At the end of the period, your data will be deleted, destroyed, or anonymized in accordance with the KVKK.

5. Data Sharing

Your data may only be shared with third parties in the following circumstances:

With official institutions and organizations within the scope of legal obligations
With payment infrastructure providers (within the scope of 3D Secure security)
With cargo and logistics service providers
With service providers within the Shopify system infrastructure

SUMRA does not sell, rent, or share your data with third parties without authorization.

6. Cookies

Cookies are used on our website to improve user experience and perform analysis. You can change your cookie preferences via your browser settings. For detailed information, you can review our Cookie Policy.

7. What Are Your Rights?

Within the scope of the KVKK, regarding your personal data, you have the right to:

Learn which data is processed
Request the correction or deletion of information
Object to processing
Learn whether information is transferred abroad

You can send an e-mail to info@sumra.com.tr to exercise these rights.

8. Consent and Updates

This Privacy Policy may be updated when necessary. Updates will be announced on our website. By using our website, you declare that you have read and accepted this policy.